Shipping & Turnaround Times
All custom orders will be closed on July 31st due to maternity leave. RE opening 25th september, 5pm AWST
We have a Flat Rate Shipping cost of $4.95 Aus wide. Express post upgrade is also available at a flat rate of $12. Free shipping is for orders over $99.
we offer pickup if you live close by! we are based in Perth, Wa, 6030. Please select this option at checkout and then email me at email@example.com to arrange a suitable time for collection.
Shipping is completely out of hands (Honestly, sometimes I wish I could hand deliver your order so I can be in control!) if your given a tracking number on your shipping confirmation email, you can keep track of your order in transit. please allow enough time for your order to arrive if you require it for a special occasion. Shipping times can vary from 3-14 business days.
we use both Aus post & Sendle. any parcels being sent with the courier will be sent Signature on delivery, if you would prefer us to send Authority to leave please let us know as soon as your order is placed.
On some occasions a tracking number Is not provided, this is mainly for wooden plaques 23cm and under. These are sent Priority postage via Aus post.
we double wrap your order for protection to prevent any damage however we cannot be held responsible for any Damaged or Broken items in transit. unfortunately shipping is completely out of my hands. As a Receiver you can contact the shipping company used and they may be able to assist you further if this matter does arise.
if you require your order to be Gift Wrapped please let us know as soon as you place your order and we can do that at no extra cost!
Our current turnaround time is 6 Business Days (excluding weekends and WA public holidays) we try and get your order out as soon as possible. if your item is in stock and not a custom made order your order may be shipped sooner.
Seasonal times such as Christmas and when we have a storewide Sale on please be aware the turnaround time may be up to 10 business days. Our Aim is to get your items out as quickly as possible!
Thank you! x