Terms & Conditions
We have a Flat Rate Shipping cost of $4.95 Aus wide. Express post upgrade is also available at a flat rate of $12. Free shipping is for orders over $99.
we offer pickup if you live close by! we are based in Perth, Wa, 6030. Please select this option at checkout and then email me at firstname.lastname@example.org to arrange a suitable time for collection.
If you provide a P.O box and we send your order via a courier we may ask you for an alternate delivery address as unfortunately the couriers do not deliver to po boxes. all orders are sent signature on delivery if sent via the courier. please advise us as soon as your order is placed if you wish to have authority to leave at your risk, We are not responsible for items delivered to an incorrect address so please ensure all information is correct.
Shipping is completely out of hands (Honestly, sometimes I wish I could hand deliver your order so I can be in control!) if your given a tracking number on your shipping confirmation email, you can keep track of your order in transit. please allow enough time for your order to arrive if you require it for a special occasion. Shipping times can vary from 3-14 business days.
we use both Aus post & Sendle. any parcels being sent with the courier will be sent Signature on delivery, if you would prefer us to send Authority to leave please let us know as soon as your order is placed. This will be left at your own risk.
On some occasions a tracking number Is not provided, this is mainly for wooden plaques 23cm and under. These are sent Priority postage via Aus post.
we double wrap your order for protection to prevent any damage however we cannot be held responsible for any Damaged or Broken items in transit. unfortunately shipping is completely out of my hands. As a Receiver you can contact the shipping company used and they may be able to assist you further if this matter does arise.
if you require your order to be Gift Wrapped please let us know as soon as you place your order and we can do that at no extra cost!
Our current turnaround time is 6 Business Days (excluding weekends and WA public holidays) we try and get your order out as soon as possible. if your item is in stock and not a custom made order your order may be shipped sooner.
Seasonal times such as Christmas and when we have a storewide Sale on please be aware the turnaround time may be up to 10 business days. Our Aim is to get your items out as quickly as possible!
Social Media Terms & Conditions:
This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook or Instagram. Our competitions are open to all Australian residents 16years and over. Winner will be announced on our Facebook/Instagram page and must contact Natures Treasures Boutique within 48 hours of Competition ending. If no contact is made, a new winner will be selected at random. All Entries are collected by users commenting on our page post. Any information you provide will not be used for other commercial purposes and will not be sold, rented, leased or forwarded to any third party. Competition prize will include tracked postage, if you are local to us you are welcome to collect from Perth, WA, 6030.
Product Terms & Conditions:
All Items are handmade. We have natural, child friendly products from around Australia & Europe. Due to the hand crafted nature, no two pieces are exactly the same. Each will have unique differences or quirks.
Great care is taken to ensure that photographs and text descriptions are a true representation of the products so that you receive items that you are happy with, however, please bear in mind that colours may appear differently on screens and slight variations may occur.
Natures Treasures Boutique Legally cannot take any responsibility for Lost Or Damaged items caused in transit. all items are thouroughly checked before sending and wrapped in two types of protective wrapping, Each postage satchel/box. we take pride in wrapping items to ensure they arrive to you safe and in the same condition they left us.
Please note wooden plaques have to shipped differently (envelope post compared to satchel) and do not include a tracking number. However An article number will be provided.
We Post the majority of our orders in Australia post satchels which come with a tracking number, however If your order needs extra protection (padded bag) you will be provided with an article number. Please Contact us Prior to placing your order if you wish to add tracking to your order or if you have any questions as to how your order will be sent.if your item is sent via sendle, an email with tracking details will be sent to you, please note signature on delivery may be added to your order (free of charge) if you would prefer us to send your parcel with aurthority to leave please leave us a note at checkout.
Payment Terms & Conditions:
Payment is to be made at the time of ordering on our website, alternatively we offer Afterpay and cash or eftpos on pickup from perth, WA, 6030. Please select your prefered option at checkout.
Paypal invoices are sent to your provided email address when an item is available via our facebook/instagram page, payment is due immediately. For custom orders & all seasonal products, payment is to be made prior to us finalising your order.
Returns & Refunds:
We do not offer returns on "change of mind" however if the item you received is not as described on our website please contact us at email@example.com and we will do our best to resolve the issue. We do not offer refunds however if you return your item (customer to pay return postage) we will issue you with a store credit.
Using A Provided Sale Code/Discount Remains Your Responsibility .
Please Ensure That When Using A Sale Code , That The Code / Discount Has Been Applied To Your Order Amount Before You Complete Your Checkout .
If You Forget To Add A Sale Code / Discount , We Will Not Be Held Responsible . once your order Has Been Completed Through The Checkout , Changes Are Not Permitted .
Once You Have Checked Out & Finalised Your Order - Your Order Is Final .We do not refund based on a missing Sale / Discount Code.
only 1 discount code can be used per order. once a code has expired we can no longer honour it. Store Credit is also classed as a discount code as you are given a unique once off code.
Gift certificates are valid for 12months from date of purchase. Unused value may not be refunded. Gift certificates are non refundable; Please treat your Gift Card like cash. Lost or stolen cards will not be replaced or refunded. You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by us or by any of our employees.
if you have any further questions please contact us at firstname.lastname@example.org.
Thank you for supporting a small business,